Terms of Service

1. Our Services

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation. Those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws.

2. Intellectual Property & 100% Customer Output Ownership

We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the “Content”), as well as the trademarks, service marks, and logos contained therein (“Marks”).

Subject to your compliance with these Legal Terms, we grant you a non-exclusive, non-transferable, revocable license to access the Services solely for your internal business operations. By directly sending us any feedback or suggestions (“Submissions”), you grant us a non-exclusive license to utilize such feedback for service improvement without royalty or attribution.

2A. Subscription, Billing, Usage Credits, and Refund Policy

Dossier offers subscription tiers (including Starter, Pro, and Enterprise) billed on a monthly or annual basis via our authorized, PCI-compliant payment processor. By subscribing, you agree to the following transparent terms:

• Recurring Billing: Subscriptions automatically renew at the end of each billing cycle (monthly or annually) unless cancelled before the renewal date through your account settings or by emailing support@usedossier.online.
• Usage & Credit Allocation: Each tier includes a predetermined quota of AI research credits and active agent connections as published on our Pricing page. Unused monthly credits roll over for up to one billing cycle on active paid plans.
• Cancellation: You may cancel your subscription at any time. Your access remains active until the end of the current pre-paid billing period with no penalty fees.
• 14-Day Money-Back Guarantee: If you are not satisfied with your initial paid subscription, contact us at support@usedossier.online within fourteen (14) days of your first transaction for a full, no-questions-asked refund processed back to your original payment method.

2B. Enterprise Service Level Agreement (SLA) & Uptime Commitment

For customers on paid plans, Dossier provides enterprise-grade infrastructure availability and reliability commitments:

• 99.9% Uptime Target: We commit to maintaining at least 99.9% Monthly Uptime Percentage for the production platform, excluding scheduled maintenance.
• Scheduled Maintenance: Maintenance windows are scheduled during low-traffic periods (typically weekends) with at least forty-eight (48) hours advance notice via our status page and email.
• Priority Support Response Times: Critical severity incidents (e.g. system outages) receive responses within two (2) business hours; standard inquiries receive responses within four (4) business hours.
• Service Credits: If we fail to meet the 99.9% uptime target in any given calendar month, affected customers are eligible to receive prorated service credits upon written request within thirty (30) days of the incident.

3. User Representations

By using the Services, you represent and warrant that: (1) you have the legal capacity and you agree to comply with these Legal Terms; (2) you are not a minor in the jurisdiction in which you reside; (3) you will not access the Services through automated or non-human means; (4) you will not use the Services for any illegal or unauthorized purpose; and (5) your use of the Services will not violate any applicable law or regulation.

4. Prohibited Activities

You may not access or use the Services for any purpose other than that for which we make the Services available. As a user of the Services, you agree not to:

• Systematically retrieve data or other content from the Services to create or compile a collection, compilation, database, or directory without written permission from us.
• Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
• Circumvent, disable, or otherwise interfere with security-related features of the Services.
• Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services.
• Use any information obtained from the Services in order to harass, abuse, or harm another person.
• Make improper use of our support services or submit false reports of abuse or misconduct.
• Upload or transmit viruses, Trojan horses, or other material that interferes with any party's use of the Services.
• Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
• Attempt to impersonate another user or person or use the username of another user.
• Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Services.
• Use the Services as part of any effort to compete with us or otherwise use the Services and/or the Content for any revenue-generating endeavor or commercial enterprise.

5. User-Generated Contributions

We may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on the Services (collectively, “Contributions”). When you create or make available any Contributions, you thereby represent and warrant that your Contributions do not violate any applicable law, regulation, or rule, and do not infringe the proprietary rights of any third party.

6. Contribution License

You and Services agree that we may access, store, process, and use any information and personal data that you provide and your choices (including settings). By submitting suggestions or other feedback regarding the Services, you agree that we can use and share such feedback for any purpose without compensation to you. You retain full ownership of all of your Contributions.

7. Services Management

We reserve the right, but not the obligation, to monitor the Services for violations of these Legal Terms, take appropriate legal action against anyone who violates the law, restrict access to or disable Contributions, and manage the Services in a manner designed to protect our rights and property.

8. Term and Termination

These Legal Terms shall remain in full force and effect while you use the Services. WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES TO ANY PERSON FOR ANY REASON.

9. Modification and Interruptions

We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. We cannot guarantee the Services will be available at all times.

10. Governing Law

These Legal Terms and your use of the Services are governed by and construed in accordance with the laws of the State of California applicable to agreements made and to be entirely performed within the State of California, without regard to its conflict of law principles.

11. Dispute Resolution

The Parties agree to first attempt to negotiate any Dispute informally for at least thirty (30) days before initiating arbitration. If the Parties are unable to resolve a Dispute through informal negotiations, the Dispute will be finally and exclusively resolved by binding arbitration under the Commercial Arbitration Rules of the American Arbitration Association (“AAA”). The arbitration will take place in San Francisco, California.

12. Corrections

There may be information on the Services that contains typographical errors, inaccuracies, or omissions. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.

13. Disclaimer

The services are provided on an as-is and as-available basis. You agree that your use of the services will be at your sole risk. To the fullest extent permitted by law, we disclaim all warranties, express or implied, in connection with the services and your use thereof.

14. Limitations of Liability

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES. OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE PREVIOUS SIX (6) MONTHS PRIOR TO ANY CAUSE OF ACTION ARISING.

15. Indemnification

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand made by any third party due to or arising out of your use of the Services or breach of these Legal Terms.

16. User Data

We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit. For more information, please see our Privacy Policy.

17. Electronic Communications, Transactions, and Signatures

Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications satisfy any legal requirement that such communication be in writing.

18. Third Party Functionality

Dossier may allow you to access other products, features, or services developed by third parties (“third-party services”). You should review any terms and policies provided by the third parties before doing so as they govern your use of their services. Dossier is not responsible for any third-party services.

When you choose to connect your Google account to our Services, you authorize us to access and process data from your connected Google services solely to provide the features and functionality of our Services as described in our Privacy Policy. Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

19. Google API Services Compliance

Dossier's use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements. When you connect your Google account to our Services, we commit to the following:

• Limited Purpose: We will only use your Google data to provide or improve user-facing features that are prominent in our application's user interface.
• No Sale of Data: We will not sell your Google user data to any third party.
• No Advertising: We will not use your Google user data for serving advertisements.
• No General AI Training: We will not use your Google user data to create, train, or improve generalized machine learning or artificial intelligence models.
• Limited Sharing: We will not transfer your Google user data to third parties except as necessary to provide features with your consent, for security purposes, to comply with applicable laws, or as part of a merger or acquisition with your prior consent.

Human access to your Google user data is prohibited except with your explicit consent for a specific support purpose, when necessary for security purposes, or to comply with applicable law.

20. AI Output Disclaimer

While Dossier strives to provide high-quality AI solutions, we cannot guarantee the accuracy, completeness, or appropriateness of any output generated by our AI systems. The AI technology we provide processes information based on the data it has been trained on and the inputs it receives, but it may produce errors, inconsistencies, or content that doesn't meet your specific needs.

Users are solely responsible for reviewing, verifying, and validating all AI-generated content before use or implementation. Dossier will not be liable for any damages, losses, or consequences arising from the use of, or reliance upon, outputs generated by our AI solutions. By using our AI solutions, you acknowledge that human oversight and judgment remain essential when working with AI-generated outputs.

When our AI features process your Google user data, such processing is performed solely to provide personalized features within your individual account. We do not use Google user data to train generalized AI models, in compliance with the Google API Services User Data Policy.

21. Miscellaneous

These Legal Terms and any policies or operating rules posted by us on the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision.

22. Contact Us

To resolve a complaint regarding the Services or to receive further information, please contact us at:

Email: support@usedossier.online
Dossier Inc.
548 Market St PMB 766478
San Francisco, CA 94104
United States